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Job vacancy

Gerald Summers are looking for a Sales Advisor to join the team!

Job title: Sales Advisor

Location: Gerald Summers, Watford

Working hours: 8.30am - 5.30pm

Reports to: Branch Manager

Key responsabilities:

  • Handling inbound sales enquiries on the telephone and via e-mail which involves checking stock levels and pricing using Microsoft Great Plains and Microsoft Excel Spreadsheets
  • Processing sales orders using Microsoft Great Plains & Microsoft Excel
  • Dealing with customer queries and complaints, obtaining technical information regarding products where required and general customer service
  • Responding to customer enquiries on the phone or via e-mail or via web-based sourcing tool
  • Sourcing items from other suppliers when required
  • Provide cover in the Warehouse when required – packing and despatch of consignments
  • Maintaining high standards of administration and customer service to achieve maximum profitability & service level
  • Relaying customer issues and feedback to the line manager
  • To positively promote the company and its products and services and ensure that a professional image is provided at all times to customers and colleagues
  • To undertake, when requested by the Branch Manager, additional reasonable tasks and responsibilities not outlined above in order to support the success and continuing performance of the department and company
  • To abide by the company’s confidentiality agreement when carrying out all tasks as part of this role

Key Skills Required:

  • Excellent communication skills, telephone manner and technique as well as good interpersonal skills
  • Effective numeracy, literacy and word processing skills
  • Ability to liaise closely with internal colleagues and external contacts
  • Ability to work as member of a team
  • Commercial awareness i.e.  good understanding of sales procedures, net & gross profit as well as purchasing costs & procedures
  • Good negotiation skills with the ability to assess issues and be assertive as required
  • Ability to make decisions relating to the day to day tasks within your remit without upward referral, and refer wider reaching decisions to the Branch Manager
  • Excellent organisational and prioritising skills, demonstrates a logical and methodical approach with attention to detail and accuracy
  • Willingness to learn and be flexible in their working arrangements
  • The ability to handle confidential information in the appropriate manner

Knowledge required:

  • Product knowledge (preferred but not essential)
  • Competent in the use of Microsoft Excel, Word and Outlook

Experience (and/or) qualifications required:

  • Standard grades in English and Maths as a minimum

Apply for this position

We are always looking for passionate, talented and enthusiastic people to join the team.

We make sure every Gerald Summers employee has the chance to make a difference - we offer career-enhancing development opportunities for those with the talent and energy to drive us forward. In addition, as Gerald Summers is part of Axel Johnson International, there are also potential career opportunities within 25 countries worldwide.

If you think you have what it takes to improve how we do things, then we would like to hear from you. Please email your CV and a covering letter to:

Or apply by post to:

The HR Manager
Acorn Industrial Services Ltd (Head Office)
Unit A, Denby Way
Hellaby Industrial Estate
S66 8HR